All’s Well That Ends Well
Just like in all aspects of life, sometimes in yachting, the unexpected occurs. JFA is proud to serve their clients as their sailing partner, beyond the sale, serving as a resource to help problem solve, no matter what arises.
A JFA client bought a brand-new boat for his beautiful family of 5. He spent quite a bit of extra money commissioning it and getting it rigged out, with top notch new technology. All set for an incredible vacation adventure, him, and his family, set sail on their maiden voyage into The Bahamas. In the middle of their second night in the marina, a lithium battery powered foiling-board that was stored on the boat cooked off, and severely damaged the vessel.
As soon as they had disembarked safely, JFA was called. All this new captain and his family had salvaged off the boat were their passports. JFA’s client told JFA, he was literally “in his underwear,” his wife “in her nightgown,” and his kids “in their pajamas.” JFA immediately acted, putting some of their most experienced sailors’ heads together. “This is another advantage of JFA,” Mark Outlaw, JFA spokesperson says. “There’s a lot of experience on the team in a lot of different categories. I happen to have a long career with the U.S. Government with immigration and customs issues. So, I’ve got a lot of experience in helping people get home and get done what they need to get done.” JFA “war gamed” the situation and provided their client with council on how to get clothing, new phones, a place to stay, fulfill COVID protocol requirements, and how to get home safely.
By blending both a top-notch purchase experience with ongoing assistance well after the sale, JFA is proud to say customer service is a cornerstone of their success in the yachting industry.